AbilityDCX, LLC., is a CRM, Marketing Technology, and Strategy Consulting practice. Our focus is on Digital Customer Experience, meaning, we help our clients have meaningful engagements with their customers.
Every customer or non-customer that interacts with a business does so in numerous ways, i.e., their website, call center help desk, accounting, email, social media, and / or a physical store / clinic / branch. Each of these interactions leaves a breadcrumb of data that we turn into useful information. This information is analyzed and quantified and then forms the basis to create specific engagements for our clients to further enhance their relationship with their customers and prospects.
We offer three types of services to our clients.
One: we help our clients in the strategy, advisory, assessment, customer journey mapping, and requirements gathering so they can determine what is the best course of action to take.
Two: we help our clients in the implementation of the action they want to take. If this is a business software, we can assist in the project management, implementation, risk management, and necessary processes to achieve the goals set forth in the strategy.
Three: we help our clients in the operational side of certain tasks that are non-central to their business operation as it relates to CRM, Marketing Technology and Digital Customer Experience. This may be certain marketing email campaigns, social media campaigns, or website statistical analysis, to name a few.
Whether you sell products or provide services, your customers and potential customers use the internet to search for what they want.
Most (over 68%) do a web search to begin their buying journey. When they become dissatisfied with a service and have thoughts to change providers, what do they do? Again, they turn to the web and do multiple searches. Then based on the listing of options presented, pick their top one and go to that company’s website for further investigation.
Once at the website, these visitors will FEEL something. If this is your website, will they feel welcome? Will they feel they can find what they are looking for quickly?
Every interaction with your website and thus your business creates a Customer Experience. Whether its contact with your customer service help desk, the accounting department, your sales team, even the receptionist or automated attendant answering the phone, each creates a Customer Experience. We call these Customer Experience Moments.
Success in every area of life and business is not by chance. It is a deliberate, methodical, relentless devotion.
AbilityDCX applies the same principle to helping you and your business. We are experts in the use of CRM and Marketing Technologies to improve Customer Experience. Contact us today to schedule a call or meeting on ways we can be of service.